Corporate Information

1. Business Information

1.1 Business Description

Ryvona Massage Therapy is a professional healthcare business specializing in therapeutic massage, relaxation massage, and holistic wellness services. We provide personalized treatments designed to promote physical healing, stress reduction, and overall well-being.

1.2 Mission Statement

To provide exceptional massage therapy and wellness services that nurture the body, calm the mind, and restore the spirit, while maintaining the highest standards of professionalism, safety, and client care.

2. Registration & Licensing

2.1 Business Registration

2.2 Healthcare Licensing

Our massage therapists maintain current licensing with:

• College of Massage Therapists of Ontario (CMTO): All practicing therapists are Registered Massage Therapists (RMT)
• Canadian Massage Therapist Alliance (CMTA): National professional body membership
• Massage Therapy Ontario (MTO): Provincial professional association

2.3 Facility Permits

• Toronto Public Health Permit for Personal Service Setting
• Fire Department Safety Inspection Certificate
• Building Code Compliance Certificate
• Accessibility for Ontarians with Disabilities Act (AODA) Compliance

3. Professional Credentials

3.1 Certification Requirements

All our massage therapists must:

• Graduate from a CMTO-recognized massage therapy program (minimum 2200 hours)
• Pass the College of Massage Therapists of Ontario registration examinations
• Maintain current RMT registration in good standing
• Complete annual continuing education requirements (20+ hours)
• Maintain current CPR and First Aid certification
• Pass criminal background checks

4. Regulatory Compliance

4.1 Health Information Privacy

We comply with:

• PHIPA (Personal Health Information Protection Act): Ontario health privacy legislation
• PIPEDA (Personal Information Protection and Electronic Documents Act): Federal privacy law
• GDPR (General Data Protection Regulation): For international clients

4.2 Professional Standards

• College of Massage Therapists of Ontario (CMTO): Professional practice standards
• Infection Prevention and Control: Health Canada guidelines
• Workplace Safety: Ontario Ministry of Labour standards
• Accessibility: AODA compliance for barrier-free access

4.3 Advertising and Marketing

Our marketing practices comply with:

• CMTO advertising guidelines for healthcare professionals
• Competition Bureau of Canada truth in advertising standards
• Canadian Radio-television and Telecommunications Commission (CRTC) anti-spam legislation
• Google Ads policies for healthcare and medical services
• Social media platform advertising policies

4.4 Record Keeping

We maintain comprehensive records in compliance with:

• CMTO record keeping requirements (10-year retention)
• Canada Revenue Agency business record requirements
• Provincial health information retention guidelines

5. Insurance Coverage

5.1 Professional Liability Insurance

5.2 General Business Insurance

• General Liability: $2,000,000 coverage for third-party injury or property damage
• Commercial Property: Coverage for equipment, supplies, and facility
• Business Interruption: Protection against loss of income due to covered events
• Cyber Liability: Protection for data breaches and cyber security incidents

5.3 Additional Coverage

• Product Liability: Coverage for massage oils, lotions, and wellness products
• Employment Practices: Protection against employment-related claims
• Directors and Officers: Coverage for business decision liability

6. Quality Standards & Certifications

6.1 Health and Safety Standards

• Infection Control: Strict sanitization protocols following Health Canada guidelines
• Equipment Standards: Professional-grade massage tables, linens, and supplies
• Product Quality: Premium organic oils and natural wellness products
• Facility Maintenance: Regular cleaning and maintenance schedules

6.2 Service Quality Measures

• Client Satisfaction Surveys: Regular feedback collection and analysis
• Continuous Training: Ongoing skill development for all therapists
• Treatment Protocols: Standardized approaches ensuring consistent quality
• Performance Reviews: Regular assessment of service delivery

6.3 Environmental Standards

• Air Quality: HEPA filtration systems and regular air quality monitoring
• Water Safety: Regular testing of water systems
• Chemical Safety: Safe storage and handling of all products
• Waste Management: Proper disposal of medical and general waste

6.4 Privacy and Security Standards

• Physical Security: Locked filing systems and controlled facility access
• Digital Security: Encrypted data storage and secure networks
• Staff Training: Privacy and confidentiality training for all team members
• Audit Compliance: Regular privacy and security audits

7. Professional Affiliations

7.1 Regulatory Bodies

• College of Massage Therapists of Ontario (CMTO): Regulatory college membership
• Canadian Massage Therapist Alliance (CMTA): National professional association
• Massage Therapy Ontario (MTO): Provincial professional organization

7.2 Business Organizations

• Toronto Board of Trade: Local business community member
• Canadian Federation of Independent Business (CFIB): Small business advocacy
• Ontario Chamber of Commerce: Provincial business network

7.3 Healthcare Networks

• Ontario Health Networks: Integrated healthcare delivery
• Wellness Professional Network: Collaborative care partnerships
• Referral Network: Relationships with physicians, physiotherapists, and chiropractors

7.4 Community Involvement

• Local health and wellness events participation
• Community education programs on health and wellness
• Support for local charities and health initiatives
• Volunteer massage services for community events

8. Continuing Education & Professional Development

8.1 Mandatory Requirements

All Ryvona massage therapists exceed minimum continuing education requirements:

• CMTO Requirement: Minimum 20 hours annually
• Our Standard: 40+ hours of continuing education per therapist annually
• Areas of Focus: Clinical skills, safety updates, new techniques, client care

8.2 Professional Development Activities

• Workshops and Seminars: Regular attendance at professional development events
• Online Learning: Accredited online courses and webinars
• Conference Participation: Annual attendance at massage therapy conferences
• Peer Learning: Study groups and professional mentorship programs

8.3 Specialized Training

Our team regularly pursues specialized training in:

• Advanced therapeutic techniques
• Specialty populations (prenatal, geriatric, sports)
• Pain management approaches
• Stress reduction and mindfulness techniques
• Business and client service excellence

8.4 Research and Evidence-Based Practice

• Stay current with massage therapy research literature
• Implement evidence-based treatment approaches
• Participate in professional research initiatives
• Contribute to advancement of massage therapy knowledge

9. Environmental Responsibility

9.1 Sustainable Practices

• Eco-Friendly Products: Organic, biodegradable massage oils and lotions
• Energy Efficiency: LED lighting and energy-efficient equipment
• Waste Reduction: Recycling programs and minimal packaging
• Water Conservation: Low-flow fixtures and water-saving practices

9.2 Green Initiatives

• Digital Documentation: Paperless client records and communication
• Local Sourcing: Support for local and sustainable suppliers
• Green Transportation: Encouraging eco-friendly transport for staff and clients
• Environmental Education: Sharing wellness and environmental awareness

9.3 Community Environmental Initiatives

• Participation in local environmental cleanup events
• Support for community gardening and green space initiatives
• Education on the connection between environmental and personal health

10. Accessibility Commitment

10.1 AODA Compliance

Ryvona Massage Therapy is committed to providing accessible services in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

10.2 Accessibility Features

• Physical Accessibility: Wheelchair accessible entrance and treatment rooms
• Parking: Accessible parking spaces available
• Communication: Multiple communication options for hearing impaired clients
• Service Animals: Service animals welcome in all areas
• Assistive Devices: Accommodation for personal assistive devices

10.3 Staff Training

• AODA customer service training for all staff
• Sensitivity training for working with clients with disabilities
• Regular updates on accessibility best practices

10.4 Feedback Process

We welcome feedback about our accessibility practices. Feedback can be provided in person, by phone, email, or in writing. We will respond to accessibility feedback within 5 business days.